Voice Solutions

Why use BSAS Telecoms for voice solutions?

  • Non-biased approach – We ensure to give choice, but also direction to our clients. By having multiple options, it allows us to tailor the proposal to suit the business requirements.
  • Resilience – By only working with the two largest providers in the UK, we do all we can to to ensure your landline experience is as resilient and reliable and possible. We do however appreciate that sometimes issues will arise and for this reason we have developed multi disaster recovery and “back to work” packages to ensure your business continuity strategy is fulfilled at all times.
  • Expertise – We have worked in the landline market for over 20 years. Our procedures and internal targets are based around providing quick and effective support to all our customers.
  • Save the business money – Not only do we provide competitive rates and tariffs; we focus on constantly reviewing the provision to fit the companies’ usage.
Standard SIP Trunks

What is SIP?
SIP is a protocol that allows voice to be transmitted as data packets to and from different devices. It allows the integration of voice and data into one converged platform.

We have developed multiple SIP partnerships over the years to provide secure, cost effective and flexible options. Some of these providers include TalkTalk Business, Gamma and BT Wholesale.

BSAS Hosted SIP Trunks – Our most recent proposition for SIP Trunks includes unlimited auto-attendant, basic call logging via an online portal, inclusive 5,000 minutes to UK landline and 2,000 minutes to UK mobile, unlimited auto-attendants, DDI call forwarding on not reachable. For increased functionality you can chose premium channels which includes call routing plans. Other features include a mobile application, user presence, PCI compliant call recording, integration with your CRM and conferencing.

One of the most important elements to this SIP proposition is that you can utilise them alongside our fully hosted voice product. As an example, if your main site has a PBX utilising ISDN lines for voice, we can install a ISDN-SIP converter in front of the system therefore allowing you to make use of the benefits of SIP trunking without having to upgrade the system. Also, any outlying sites can be moved onto a fully hosted platform, still being part of the same system and will allow for internal direct dial calls and forwarding calls from one site to another. This is only an option because the SIP trunks and Hosted seats ‘sit’ on the same platform.

Disaster Recovery – Our SIP trunks utilise a second IP address or number in the event of any downtime with the primary data connection.

Local SIP Number – We can offer SIP trunks from your local provider, Europe wide.

Microsoft Certified BSAS Sip Trunks

More and more companies are utilising Microsoft Teams as their communication platform, however, to enable communications to and from the telephone network requires the monthly purchase of costly Microsoft Calling Plans.

We have a cost effective and feature rich alternative to the calling plans; our Microsoft Certified SIP trunks.

Using Microsoft Direct Routing we connect directly to your Teams account. You just inform us of the users in your organisation you wish to make or receive calls to and from the outside world and we enable them. There is no complicated set-up and no up-front cost.

To assist in the migration, we can even simultaneously connect your legacy telephone system and Microsoft Teams to enable you to work on both platforms at the same time whilst still being able to directly call extensions and transfer calls as if you were utilising one system. This benefits companies greatly when they are implementing a staged migration.

There are also significant additional benefits to our Teams SIP trunks such as –

  • Usage – Each SIP trunk gets 5000 local and national minutes and 2000 minutes to standard UK mobiles.
  • Portal Management – You can manage your own SIP trunks and users via a portal.
  • Disaster Recovery – The portal allows you to implement disaster recovery plans, call forwards and diverts. Because our SIP platform is totally independent from the Teams platform it also offers an extra level of resilience over a Microsoft-only solution.
  • Call Reporting – Full inbound and outbound call reporting is available (chargeable).
  • Call Recording – This can be implemented on a per user basis (chargeable).
  • To compliment our SIP trunk offering we also offer a full management service where we will configure Microsoft Phone System to your requirements and provide on-going support for any amendments, additions or updates.

Traditional Lines

We provide landline solutions through BT and TalkTalk Business. BT is the largest carrier in the UK, whilst TalkTalk Business is the second largest provider of voice traffic. As the main alternative to BT, TalkTalk Business has built a reputation for providing innovative and cost effective services to UK businesses.

As the UK’s number one provider, BT provides unrivalled quality and a support infrastructure that is second to none. We also offer innovative packages which integrate landlines and mobiles, allowing customers to communicate more efficiently and reduce cost.

Inbound Services

Inbound call centre solutions are all about making it as easy as possible for your customers to contact you and establishing services to monitor how efficiently these calls are handled. Our chosen providers have developed a range of products and services which help maximise the impact of your advertising, publicity and mail-shots by ensuring that the response calls are efficiently and effectively routed into your business and managed accordingly.

Combine these features with the ability to fully control all aspects of the service via a unique web based portal and App service and you get an incredibly powerful solution.

Geo or Non-Geo termination directly on the SIP endpoint Terminate any 01, 02, 03 or 08 number and control via an intuitive online portal or app

Termination on number Redirect inbound calls to achieve business continuity and flexible working

Time / day of week routing Schedule call routing in advance according to business hours and call handling preferences Divert on busy / out of office / no answer Maximise call handling potential and provide improved service to the caller

Information Statistics View call handling performance at a glance and monitor inbound call handling efficiencies

Email alert on missed call Ensure you are notified of any unanswered/engaged calls – ideal management tool for ensuring staff productivity

SIP Trunk Call Manager app Provides a user with quick access to key functionality and ability to view essential call stats whilst on the move and access to call plan routing changes via a handheld smartphone/device

Hunt groups Serial, random, prioritised or simultaneous hunt group enables calls are answered by specific people or the most available person

Call queuing Queue incoming calls on destination number to assist with call handling during peak busy periods

Advanced management information relating to call handling efficiencies; productivity, call patterns and caller behaviour.

Data includes time to answer, call waiting time, call outcome and caller details

Call Whisper agent notifications

Popular applications include: the ability for advertisers to businesses of leads they have generated for them or the provisioning of an announcement to be played to the call answering agent on call pick up which prompts them to answer the incoming call with the appropriate greeting thus providing a professional and personal impression to the caller

IVR Interactive Voice Response control feature enables creation of personalised menu announcement with up to 10 options played to the caller, each leading to defined call routing/action based on the caller’s key press

Talk to us

  • Our Partners

    We have carefully selected partners to give our customers choice, leading service level agreements and tangible business value