Hosted (or cloud-based) telephony provides a communications platform whereby the main telephony hardware is located centrally in a datacentre rather than onsite within the company premises. It is by necessity an IP-based system, so voice travels as data packets over both your LAN and your internet connection. Each handset connects independently to the hosted system via a data connection meaning multiple locations can all operate off the same platform. Features and functionality are similar to traditional telephone systems but because Hosted solutions are SIP-based, customers can choose generic SIP handsets rather than be forced to use the manufacturer specific handset.
Pricing is usually on a per-seat, per month rental and can initially look very attractive compared to the capital expenditure of a site-based system, particularly as the price of the hosted solution includes maintenance, lines and most calls. However, the quality and viability of a hosted solution is highly dependent upon your internet connection. We strongly advise that hosted systems should only be considered in conjunction with an Ethernet-based connection and if this is not in place then it is an additional cost that must be considered.
The benefits of a hosted solution are many, with disaster recovery being the main one. The cloud based systems we provide are located in highly secure datacentres built with disaster recovery in mind. The systems are replicated multiple times at multiple datacentres to ensure business continuity. In the event of a site-based issue you can just unplug your phones and plug them in to any internet connection to continue business as usual.
We have made a thorough investigation of the hosted telephony market and partnered with the two major players; Gamma and BT. Each provider has many years experience of providing cloud-based solutions and by partnering with both we aim to offer a choice to our customers which, along with our traditional telephony offering, allows customers to make an informed decision with regards to their telephony platform.
BSAS Hosted Features
Secure – built in business continuity & disaster recovery with call re-routing
Reliable – guaranteed 99.9% uptime backed by our SLA
Totally Scalable – add & remove users as required
No PBX Hardware – get complete PBX functionality without the PBX hardware element
Simple, Clear Pricing
Unlimited Auto Attendant
Reliable, Robust Platform in partnership with BT
Best in Class Partners: Broadsoft, Yealink, Polycom & TollRing
User licence Includes:
5000 minutes to 01, 02 numbers and UK mobiles, Maximum 10% of inclusive minutes to 03 numbers
Voice Messaging (with voicemail to email)
Unlimited Auto Attendant
Advance Hunt Group
Office UC Business (IM&P Video)
Considerations when moving to IP
IP creates all sort of questions and potential issues, so companies must be diligent when considering IP phones, never mind SIP Trunks. Remember IP can be external/internal or both at the same time. Lots of companies have internal IP but still break out over standard ISDN lines.
Like it or not, a VoIP system is going to put additional strain on your company’s internal and external networks. Therefore, it is critical that you first carefully assess the company’s local area network (LAN) infrastructure and wide area network (WAN) links before implementing VoIP technology.
What is the Local Area Networks readiness to facilitate voice?
What are the various network properties that comprise your company’s LAN?
Are the WAN’s (external) links robust enough to handle both data and voice traffic requirements at peak periods?
Does your network infrastructure offer considerable internal bandwidth and capacity to support a considerable upward trend in concurrent calls, both inbound and outbound?