|Raise a Support Ticket Online||Click Here|
|Direct Support Line||0800 988 1978|
|Direct Support Emailfirstname.lastname@example.org|
|Samsung, Hosted and 3CX Maintenance Customers||Please call your designated out-of-hours number|
|BTNet Customers||0808 100 2440|
|BSAS Mobile (Vodafone, EE, o2)||Please call your designated out-of-hours number|
|BSAS Business Voice and Broadband Customers||Please call your designated out-of-hours number|
|BSAS Business Data Customers||Please call your designated out-of-hours number|
|EE Customers||Dial 158 from your mobile or call 07973 100158|
Instantly you will receive a ticket reference and we endeavour to bring you a human response within the hour. Each help topic has a different Service Level Agreement. Ww will maintain contact to keep you informed of what is happening, when you will next be updated and why we are taking certain actions.
With every order processed, the customer is given a precise breakdown of the individual elements and lead times for provision straight away. This gives a fully auditable trail for our customers and staff as the order is progressed.
Please be aware all calls are recorded for monitoring and training purposes.