Customer Support
Direct customer support
Raise a Support Ticket Online Click Here
Direct Support Line 0800 988 1978
Direct Support Email helpdesk@bsas.co.uk

Out of hours contacts
Samsung, Hosted and 3CX Maintenance Customers Please call your designated out-of-hours number
BTNet Customers 0808 100 2440
BSAS Mobile (Vodafone, EE, o2) Please call your designated out-of-hours number
BSAS Business Voice and Broadband Customers Please call your designated out-of-hours number
BSAS Business Data Customers Please call your designated out-of-hours number
EE Customers Dial 158 from your mobile or call 07973 100158

 

What happens when you need us?

Instantly you will receive a ticket reference and we endeavour to bring you a human response within the hour. Each help topic has a different Service Level Agreement. Ww will maintain contact to keep you informed of what is happening, when you will next be updated and why we are taking certain actions.

With every order processed, the customer is given a precise breakdown of the individual elements and lead times for provision straight away. This gives a fully auditable trail for our customers and staff as the order is progressed.

Please be aware all calls are recorded for monitoring and training purposes.

 

 

  • Our Partners

    We have carefully selected partners to give our customers choice, flexibility, and leading service level agreements