Landlines

Why use BSAS for landlines?

  • Non-biased approach – We ensure to give choice, but also direction to our clients. By having multiple options, it allows us to tailor the proposal to suit the business requirements.
  • Resilience – By only working with the two largest providers in the UK, we do all we can to to ensure your landline experience is as resilient and reliable and possible. We do however appreciate that sometimes issues will arise and for this reason we have developed multi disaster recovery and “back to work” packages to ensure your business continuity strategy is fulfilled at all times.
  • Expertise – We have worked in the landline market for over 20 years. Our procedures and internal targets are based around providing quick and effective support to all our customers.
  • Save the business money – Not only do we provide competitive rates and tariffs; we focus on constantly reviewing the provision to fit the companies’ usage.
Traditional Lines

We provide landline solutions through BT and TalkTalk Business. BT is the largest carrier in the UK, whilst TalkTalk Business is the second largest provider of voice traffic. As the main alternative to BT, TalkTalk Business has built a reputation for providing innovative and cost effective services to UK businesses.

As the UK’s number one provider, BT provides unrivalled quality and a support infrastructure that is second to none. We also offer innovative packages which integrate landlines and mobiles, allowing customers to communicate more efficiently and reduce cost.

SIP Trunking

What is SIP?
SIP is a protocol that allows voice to be transmitted as data packets to and from different devices. It allows the integration of voice and data into one converged platform.

We have developed multiple SIP partnerships over the years to provide secure, cost effective and flexible options. Some of these providers include TalkTalk Business, Gamma and BT Wholesale.

HVS SIP Trunks – Our most recent proposition for SIP Trunks includes unlimited auto-attendant, basic call logging via an online portal, inclusive 5,000 minutes to UK landline and 2,000 minutes to UK mobile, unlimited auto-attendants, DDI call forwarding on not reachable. For increased functionality you can chose premium channels which includes call routing plans. Other features include a mobile application, user presence, PCI compliant call recording, integration with your CRM and conferencing.

One of the most important elements to this SIP proposition is that you can utilise them alongside our fully hosted voice product. As an example, if your main site has a PBX utilising ISDN lines for voice, we can install a ISDN-SIP converter in front of the system therefore allowing you to make use of the benefits of SIP trunking without having to upgrade the system. Also, any outlying sites can be moved onto a fully hosted platform, still being part of the same system and will allow for internal direct dial calls and forwarding calls from one site to another. This is only an option because the SIP trunks and Hosted seats ‘sit’ on the same platform.

Disaster Recovery – Our SIP trunks utilise a second IP address or number in the event of any downtime with the primary data connection.

Local SIP Number – We can offer SIP trunks from your local provider, Europe wide.

 

Inbound Services

Inbound call centre solutions are all about making it as easy as possible for your customers to contact you and establishing services to monitor how efficiently these calls are handled. Our chosen providers have developed a range of products and services which help maximise the impact of your advertising, publicity and mail-shots by ensuring that the response calls are efficiently and effectively routed into your business and managed accordingly.

Gamma SIP Trunk Call Manager Key features and benefits

Combine these features with the ability to fully control all aspects of the service via a unique web based portal and App service and you get an incredibly powerful solution.

Geo or Non-Geo termination directly on the SIP endpoint Terminate any 01, 02, 03 or 08 number and control via an intuitive online portal or app

Termination on number Redirect inbound calls to achieve business continuity and flexible working

Time / day of week routing Schedule call routing in advance according to business hours and call handling preferences Divert on busy / out of office / no answer Maximise call handling potential and provide improved service to the caller

Information Statistics View call handling performance at a glance and monitor inbound call handling efficiencies

Email alert on missed call Ensure you are notified of any unanswered/engaged calls – ideal management tool for ensuring staff productivity

SIP Trunk Call Manager app Provides a user with quick access to key functionality and ability to view essential call stats whilst on the move and access to call plan routing changes via a handheld smartphone/device

Hunt groups Serial, random, prioritised or simultaneous hunt group enables calls are answered by specific people or the most available person

Call queuing Queue incoming calls on destination number to assist with call handling during peak busy periods

Advanced management information relating to call handling efficiencies; productivity, call patterns and caller behaviour.

Data includes time to answer, call waiting time, call outcome and caller details

Call Whisper agent notifications

Popular applications include: the ability for advertisers to businesses of leads they have generated for them or the provisioning of an announcement to be played to the call answering agent on call pick up which prompts them to answer the incoming call with the appropriate greeting thus providing a professional and personal impression to the caller

Area control Used to define call routing, based on the originating telephone number, for a pre-defined area name consisting of one or more area codes or CLI’s. Custom areas are built by end user by programming the area control feature

IVR Interactive Voice Response control feature enables creation of personalised menu announcement with up to 10 options played to the caller, each leading to defined call routing/action based on the caller’s key press

Talk to us

  • Our Partners

    We have carefully selected partners to give our customers choice, leading service level agreements and tangible business value