We provide landline solutions through BT and TalkTalk Business. BT is the largest carrier in the UK, whilst TalkTalk Business is the second largest provider of voice traffic. As the main alternative to BT, TalkTalk Business has built a reputation for providing innovative and cost effective services to UK businesses.
As the UK’s number one provider, BT provides unrivalled quality and a support infrastructure that is second to none. We also offer innovative packages which integrate landlines and mobiles, allowing customers to communicate more efficiently and reduce cost.
What is SIP?
SIP is a protocol that allows voice to be transmitted as data packets to and from different devices. It allows the integration of voice and data into one converged platform.
We have developed multiple SIP partnerships over the years to provide secure, cost effective and flexible options. Some of these providers include TalkTalk Business, Gamma and BT Wholesale.
HVS SIP Trunks – Our most recent proposition for SIP Trunks includes unlimited auto-attendant, basic call logging via an online portal, inclusive 5,000 minutes to UK landline and 2,000 minutes to UK mobile, unlimited auto-attendants, DDI call forwarding on not reachable. For increased functionality you can chose premium channels which includes call routing plans. Other features include a mobile application, user presence, PCI compliant call recording, integration with your CRM and conferencing.
One of the most important elements to this SIP proposition is that you can utilise them alongside our fully hosted voice product. As an example, if your main site has a PBX utilising ISDN lines for voice, we can install a ISDN-SIP converter in front of the system therefore allowing you to make use of the benefits of SIP trunking without having to upgrade the system. Also, any outlying sites can be moved onto a fully hosted platform, still being part of the same system and will allow for internal direct dial calls and forwarding calls from one site to another. This is only an option because the SIP trunks and Hosted seats ‘sit’ on the same platform.
Disaster Recovery – Our SIP trunks utilise a second IP address or number in the event of any downtime with the primary data connection.
Local SIP Number – We can offer SIP trunks from your local provider, Europe wide.
Inbound call centre solutions are all about making it as easy as possible for your customers to contact you and establishing services to monitor how efficiently these calls are handled. Our chosen providers have developed a range of products and services which help maximise the impact of your advertising, publicity and mail-shots by ensuring that the response calls are efficiently and effectively routed into your business and managed accordingly.
Combine these features with the ability to fully control all aspects of the service via a unique web based portal and App service and you get an incredibly powerful solution.
Geo or Non-Geo termination directly on the SIP endpoint Terminate any 01, 02, 03 or 08 number and control via an intuitive online portal or app
Termination on number Redirect inbound calls to achieve business continuity and flexible working
Time / day of week routing Schedule call routing in advance according to business hours and call handling preferences Divert on busy / out of office / no answer Maximise call handling potential and provide improved service to the caller
Information Statistics View call handling performance at a glance and monitor inbound call handling efficiencies
Email alert on missed call Ensure you are notified of any unanswered/engaged calls – ideal management tool for ensuring staff productivity
SIP Trunk Call Manager app Provides a user with quick access to key functionality and ability to view essential call stats whilst on the move and access to call plan routing changes via a handheld smartphone/device
Hunt groups Serial, random, prioritised or simultaneous hunt group enables calls are answered by specific people or the most available person
Call queuing Queue incoming calls on destination number to assist with call handling during peak busy periods
Advanced management information relating to call handling efficiencies; productivity, call patterns and caller behaviour.
Data includes time to answer, call waiting time, call outcome and caller details
Call Whisper agent notifications
Popular applications include: the ability for advertisers to businesses of leads they have generated for them or the provisioning of an announcement to be played to the call answering agent on call pick up which prompts them to answer the incoming call with the appropriate greeting thus providing a professional and personal impression to the caller
IVR Interactive Voice Response control feature enables creation of personalised menu announcement with up to 10 options played to the caller, each leading to defined call routing/action based on the caller’s key press