|Direct Support line||0800 988 1978|
|Direct Support firstname.lastname@example.org|
|Samsung & Mitel Maintenance Customers||Please call your designated out-of-hours number|
|BT Business Plan Voice and Mobile Customers||0800 032 8751|
|BT Broadband Customers||0845 600 7020|
|BTNet Customers||0808 100 2440|
|TalkTalk Business Voice and Broadband Customers||0800 298 6725|
|TalkTalk Business Data Customers||0845 456 6534|
|Easynet Data Customers||0845 333 4400|
|Vodafone Customers||Dial 191 from your mobile or call 0333 304 0191|
|EE Customers||Dial 158 from your mobile or call 07973 100158|
Our customer support and technical team are versed in every area of communications. They follow strict internal and external Service Level Agreements which ensure we have our fingers on the pulse throughout any query or issue that may arise. Our expectations are very high and for good reason. Our customer’s success is reflected directly by the efficiency of our solutions, so any potential downtime has to be managed efficiently.
We work in partnership with our clients, so as they grow and requirements change we have solutions in place to support this growth.
Each help topic has different Service Level Agreements (SLA’s). Instantly you will receive an email with a ticket reference. We endeavour to give you a human response within the hour either by email or call.
We maintain contact with our customers to inform them with what is happening, when they will receive the next update and why we are taking certain actions.
With every order processed, the customer is given a precise breakdown of the individual elements and lead times for provision straight away. This gives a fully auditable trail for our customers and staff as the order is progressed.