Customer Support
Direct customer support
Direct Support line 0800 988 1978
Direct Support email support@bsastelecoms.co.uk

Out of hours contacts
Samsung & Mitel Maintenance Customers Please call your designated out-of-hours number
BT Business Plan Voice and Mobile Customers 0800 032 8751
BT Broadband Customers 0845 600 7020
BTNet Customers 0808 100 2440
TalkTalk Business Voice and Broadband Customers 0800 298 6725
TalkTalk Business Data Customers 0845 456 6534
Easynet Data Customers 0845 333 4400
Vodafone Customers Dial 191 from your mobile or call 0333 304 0191
EE Customers Dial 158 from your mobile or call 07973 100158

Our customer support and technical team are versed in every area of communications. They follow strict internal and external Service Level Agreements which ensure we have our fingers on the pulse throughout any query or issue that may arise. Our expectations are very high and for good reason. Our customer’s success is reflected directly by the efficiency of our solutions, so any potential downtime has to be managed efficiently.

We work in partnership with our clients, so as they grow and requirements change we have solutions in place to support this growth.
Customer Support

What happens when you need us?

Each help topic has different Service Level Agreements (SLA’s). Instantly you will receive an email with a ticket reference. We endeavour to give you a human response within the hour either by email or call.

We maintain contact with our customers to inform them with what is happening, when they will receive the next update and why we are taking certain actions.

With every order processed, the customer is given a precise breakdown of the individual elements and lead times for provision straight away. This gives a fully auditable trail for our customers and staff as the order is progressed.

  • Our Partners

    We have carefully selected partners to give our customers choice, leading service level agreements and tangible business value