Teams Voice

Microsoft Teams is already central to how many organisations work. Adding voice calling directly into Teams removes the need for separate phone systems, softphones, or user interfaces.

With Teams Voice, users can:

• Make and receive PSTN calls inside Teams
• Use desk phones, headsets, or mobile devices
• Manage voicemail, call history, and presence in one place

This creates a simpler, more intuitive experience for users and administrators alike.

We take a structured, design-led approach to Teams Voice deployments:

• Assess your current telephony environment and number estate
• Design call routing, auto attendants, and call queues
• Select the appropriate Teams Voice model (Calling Plans or Direct Routing)
• Integrate with SIP connectivity where required
• Ensure network readiness for voice quality and reliability
• Manage number porting, deployment, and testing
• Provide ongoing monitoring, support, and optimisation

This ensures Teams Voice is delivered as a reliable business service, not just enabled as a feature.

Teams Voice is well suited to organisations that want to consolidate platforms:

• One interface for calls, meetings, and collaboration
• Reduced need for separate phone systems
• Seamless experience for office and remote users
• Native integration with Microsoft 365
• Centralised management and policy control
• Scalable without on-site telephony infrastructure

When designed correctly, Teams Voice simplifies communications while maintaining professional call handling.

• Already use Microsoft Teams as their primary collaboration platform
• Want to replace or simplify an existing phone system
• Support hybrid or remote working
• Need reliable inbound and outbound calling
• Prefer voice tightly integrated with Microsoft 365

Teams Voice works best when voice and collaboration are treated as one service.