ACD
Automatic call distribution, a system feature that handles large volumes of incoming calls by evenly distributing them across multiple extensions. Ideal for call centre environments such as help desk, accounts departments and sales teams.
ADSL
Asynchronous Digital Subscriber Line, a method of delivering very high-speed data over existing ordinary phone line, together with voice calls (VoIP) Speeds of 10 or more times faster than ISDN possible.
CLI
Calling Line Identification, a telephone system/service feature that permits users to see the telephone number and or name of the caller.
Convergence
Convergence refers to the coming together of voice, data and video; i.e. the ability to carry all media types on one network. This is what IP enables. A converged network does not see any difference between voice and other media types; once digitised, voice is just another data stream.
